Return, Exchange and Refund Policy

Vceela provides the options of Return, Exchange, and Refund for its customers.

Customers can claim Return, Exchange, and Refund within 7 days after the delivery of the order.

Vceela facilitates its customers with free returns or exchanges within 7 days of receiving your order. You can exchange your product or claim a refund in the following cases:

  • The delivered product does not match the specification mentioned on the seller's pages.

  • The delivered product is damaged, broken, or non-functional.

However, the following terms and conditions apply on the Return, Exchange, and Refund claims:

  • The returned product is not damaged, broken, or non-functional.

  • The product is returned in its original condition and packaging.

  • Returned products should not have wear-and-tear marks.

How to Claim for Return, Exchange, and Refund?

You can submit your claim request by sending us an email at with the following details:

  • Your name

  • Your order number

  • Return product(s)

  • Reason(s) for the claim

  • Claim option: (Return / Exchange / Refund)

  • Any additional information

Our support staff will coordinate with you to proceed with your claim. It may take from 7 to 14 business days to process your claim requests.

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