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International Return & Exchange Policy

Vceela adopts Return and Exchange Policy for its international customers.


Vceela provides options of Return, Exchange and Refund to its international customers.


Customers can claim Return, Exchange and Refund within 30 days since the delivery of the order.


Vceela facilitates its international customers with free returns or exchanges within 30 days of receiving your order. You can exchange your product or claim a Refund.


You can claim Return, Exchange and Refund in the following cases:


  • Delivered product does not match the specification mentioned at sellers pages

  • Quality of the delivered product is not good

  • Delivered product is damaged, broken or non-functional

  • Delivered product does not match your requirements or needs


However, the following terms and conditions apply on the Return, Exchange and Refund claims:


  • Returned product is not damaged, broken or non-functional

  • Product is returned in original condition and packaging

  • Returned product should not have wear-and-tear marks



How to Claim for Return, Exchange and Refund?


You can submit your claim request by sending us an email at info@vceela.com with the following details:


  • Your name

  • Your order number

  • Return product(s)

  • Reason(s) for the claim

  • Claim option: (Return / Exchange / Refund)

  • Any additional information


Our support staff will coordinate with you to proceed with your claim. It may take from 7 to 14 business days to process your claim requests.




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