Vceela provides the options of Return, Exchange, and Refund for its customers.

Customers can claim Return, Exchange, and Refund within 7 days after the delivery of the order.

Vceela facilitates its customers with free returns or exchanges within 7 days of receiving your order. You can exchange your product or claim a refund in the following cases:

• The delivered product does not match the specification mentioned on the seller's pages.

• The delivered product is damaged, broken, or non-functional.

However, the following terms and conditions apply on the Return, Exchange, and Refund claims:

• The returned product is not damaged, broken, or non-functional.

• The product is returned in its original condition and packaging.

• Returned products should not have wear-and-tear marks.

How to Claim for Return, Exchange, and Refund?

You can submit your claim request by sending us an email at info@vceela.com with the following details:

• Your name

• Your order number

• Return product(s)

• Reason(s) for the claim

• Claim option: (Return / Exchange / Refund)

• Any additional information

Our support staff will coordinate with you to proceed with your claim. It may take from 7 to 14 business days to process your claim requests.