International Return & Exchange Policy

Vceela provides the options of Return, Exchange, and Refund for its international customers.

Customers can claim Return, Exchange, and Refund within 30 days after the delivery of the order.

Vceela facilitates its international customers with free returns or exchanges within 30 days of receiving your order. You can exchange your product or claim a refund in the following cases:

  • The delivered product does not match the specification mentioned on the seller's pages.

  • The delivered product is damaged, broken, or non-functional.

However, the following terms and conditions apply on the Return, Exchange, and Refund claims:

  • The returned product is not damaged, broken, or non-functional.

  • The product is returned in its original condition and packaging.

  • Returned products should not have wear-and-tear marks.

How to Claim for Return, Exchange, and Refund?

You can submit your claim request by sending us an email at with the following details:

  • Your name

  • Your order number

  • Return product(s)

  • Reason(s) for the claim

  • Claim option: (Return / Exchange / Refund)

  • Any additional information

Our support staff will coordinate with you to proceed with your claim. It may take from 7 to 14 business days to process your claim requests.

To install this Web App in your iPhone/iPad press and then Add to Home Screen.